World Travel Awards names Royal Brunei Airlines Cabin Crew Best in The World - World’s Leading Cabin Crew 2020

Recently, Royal Brunei Airlines (RB) has won the World’s Leading Cabin Crew 2020 category at the 27th annual World Travel Awards (WTA) grand finale held virtually yesterday (November 27th). The prestigious title was awarded to RB after the national airline of Brunei Darussalam received the most number of votes in a world-wide poll of guests, travellers, and travel professionals across the globe.

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World Travel Awards names Royal Brunei Airlines Cabin Crew Best in The World - World’s Leading Cabin Crew 2020

It comes just a month after RB was awarded the Leading Cabin Crew honour in the WTA Asia Awards. The prestigious accolade was awarded to RB from a field of 17 airlines competing for the title, including world’s leading airlines.  

Two years ago RB conducted the biggest cabin crew recruitment campaign since its launch in 1974, taking on 60 Bruneian nationals, following a big expansion of its flight network. Today the airline employs a total of 365 cabin crew.

The WTAs were established in 1993 and are regarded globally as the benchmark of industry excellence across all sectors of travel, tourism and hospitality.

Mr Karam Chand, RB’s Chief Executive Officer, said: “The award of the World’s Leading Cabin Crew and Asia’s Leading Cabin Crew by the prestigious World Travel Awards is well earned and a reflection of our service strategy and single mindedness to establish RB as a well-respected global brand. The award demonstrates we have won the hearts and minds of our guests and travel professionals worldwide and a stamp of approval of our hard work, dedication and world class service over a number of years.

“Winning the World category as global leader in cabin crew marks a new chapter in our proud history and more recently as a boutique airline standing above the much bigger and well-resourced global airlines. Being a boutique airline requires us to clearly differentiate ourselves from others and there is no better way than with the Bruneian hospitality that comes from the heart combined with our service vision through the thought of the little things we do and one that cannot be duplicated by the competitors.”

Mr Chand added: “I would like to congratulate every Cabin Crew member, Cabin Crew management and staff, the trainers, the project team behind this award and Team RB.” 

Graham E. Cooke, Founder, World Travel Awards, said: “Congratulations to Royal Brunei Airlines for being voted ‘World’s Leading Cabin Crew’. The entire team possesses an incredible passion for raising inflight service to an entirely new level, and I am delighted that this has been acknowledged by both the travel trade and consumers.”

Royal Brunei Airlines would like to express its gratitude to all our frontline crew, on air and on ground, for their hard work and dedication that has made Brunei and the National Carrier proud. A special thanks to all the supporters for choosing RB to be the World’s Leading Cabin Crew 2020. 

Royal Brunei Airlines celebrates its 46th anniversary in 2020. For more information please visit

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